Used to do service desk for a large company. During covid most people insisted on remoting to their desktops. If they shut down the machine rather than logged out, we couldn’t turn it back on remotely and obviously we couldn’t send people out. Had fun explaining that to a lot of people who wouldn’t believe it.
Some of the desktops had recently been switched from Windows 7 to Windows 10. The shutdown and log out buttons are in a different order on 7 and 10. Had two separate people ask me to move the order. Couldn’t get over to them that we couldn’t do that.
Had to go into the office twice just to turn on a computer. 3rd time I went to each machine and enabled wake-on-lan.
Also set backup devices to automatically turn on at 2 in the morning, so if they crashed, I could just wait until the next day, if the machines didn’t boot themselves then I had a real problem.
Used to do service desk for a large company. During covid most people insisted on remoting to their desktops. If they shut down the machine rather than logged out, we couldn’t turn it back on remotely and obviously we couldn’t send people out. Had fun explaining that to a lot of people who wouldn’t believe it.
Some of the desktops had recently been switched from Windows 7 to Windows 10. The shutdown and log out buttons are in a different order on 7 and 10. Had two separate people ask me to move the order. Couldn’t get over to them that we couldn’t do that.
You didn’t have something like vPro / Intel Management Engine where you could remotely boot the PCs?
We had a tool that had WOL as an option amongst others but it never worked.
Had to go into the office twice just to turn on a computer. 3rd time I went to each machine and enabled wake-on-lan.
Also set backup devices to automatically turn on at 2 in the morning, so if they crashed, I could just wait until the next day, if the machines didn’t boot themselves then I had a real problem.